Frequently asked questions

At Pachamama, education sits at the heart of everything we do. We know that switching to a menstrual cup can come with questions about sizing, leaks, comfort, cleaning, and everything in between, and that’s completely normal.

This comprehensive list of FAQs are here to guide you with clear, honest answers so you can feel confident and supported while you learn what works for your body. Period care should feel simple, informed, and empowering - not confusing or overwhelming - and we’re here to help every step of the way. For a deep dive into some of these topics, check out The Sustainable Cycle blog!

Beginner questions
What is a menstrual cup?

A menstrual cup is a reusable silicone cup worn inside the vagina to collect
menstrual blood instead of absorbing it like pads or tampons.
Are menstrual cups safe?

Yes.
Medical-grade silicone cups are safe for most people when cleaned and used
correctly!
How long can I wear a menstrual cup?

Most cups can be worn for up to 8–12 hours depending on your flow.
Can I sleep with a menstrual cup in?

Yes. Menstrual cups are safe to wear overnight.
Do menstrual cups hurt?

No, when inserted correctly you shouldn’t feel a thing!
Can teenagers use menstrual cups?

Yes. Cups are safe for teens and first-period users with the right size!
Is it normal to struggle at first?

Yes. Most people need 2–3 cycles to get comfortable!

Can I use backup protection?

Yes. Many people use liners while learning!

Cleaning and care
How do I clean my menstrual cup?
  • Rinse with water when emptying
  • Wash with mild, unscented soap
  • Boil for 5 minutes between cycles
How do I store my cup?

Store in a breathable cotton bag - don't go out and buy one because your Pachamama Menstrual cups comes with one!
Why does my cup smell?

Your cup might smells because of residue buildup. Boil it or soak with bicarbonate soda! See the FAQ 'How do I clean my menstrual cup'.
Can I use scented soap?

No! It can damage the silicone and irritate your body. Use unscented soap, or boil your cup to clean it between cycles.

Orders and refunds
Refund policy

Because menstrual cups are intimate hygiene products, we’re unable to offer refunds or returns once a cup has been opened or used. This policy helps protect the health and safety of all our customers.

If your cup arrives damaged, faulty, or incorrect, please contact us and we’ll make it right. At Pachamama, we’re always happy to help with sizing advice, troubleshooting, or product questions so you can feel confident in your choice.
How do I make changes to an order I’ve already placed?

Please take care when ordering your menstrual cup! If you change your mind immediately email pachamamacup@gmail.com and if we have not sent it off to you, and providing we have the product you want to change your order to, then we can most likely help you out!

Lifestyle and health
Can I exercise with a cup?

Yes. Cups are great for running, yoga, swimming, and gym workouts!
Can I swim with a menstrual cup?

Yes. It won’t leak if sealed correctly! See the blog post 'Scuba Diving on Your Period: Why menstrual cups are a diver’s best friend' for some more info!
Can I pee with a cup in?

Yes, this is because the cup sits in the vagina, not the urethra.
Can I have sex with a cup in?

Penetrative sex is not recommended with a standard cup.
Can cups cause infections?

Not when cleaned properly. See the FAQ posts under 'Cleaning and care'.
Can I get toxic shock syndrome from a cup?

It’s extremely rare, but hygiene is important. See the FAQ posts under 'Cleaning and care'.
Can I use a cup with an IUD?

Usually yes, but break suction carefully and check with your doctor. It is not recommended to use a menstrual cup within 3 month of getting an IUD.
Can I use a cup if I have endometriosis or PCOS?

Often yes, but comfort varies person to person.